Complementing
existing Siebel CRM order capture and processing functionality, Oracle
Communications Order and Service Management (previously Oracle
Communications Provisioning) is a next-generation solution that helps
communications service providers streamline and automate their complex
order management processes. Oracle Communications OSM enables service
providers to rapidly introduce new, emerging services, as well as cost
effectively scale the delivery of mass-market services through fully
automated order management - all on one convergent platform for current
and next-generation services and technologies.

"The
order management role has been traditionally a key challenge for
service providers and is at the heart of automating the service
fulfillment process," said Larry Goldman, Partner and Founder, OSS
Observer LLC. "Oracle's combination of its Siebel CRM functionality
with Order and Service Management provides a complete and integrated
order management solution from front to back office, enabling operators
to automate and reduce the cost of the end-to-end order management
process."

"In
today's complex and highly competitive communications industry, service
providers need both flexibility and automation in their end-to-end
order management process. Oracle Communications OSM, coupled with
Oracle's market-leading Siebel CRM and ongoing commitment to enable
pre-built end-to-end processes, provides a complete order management
solution from initial order capture including inventory reservation,
service pre-qualification and SLA commitments to complete order
fulfillment for services, equipment and workforce," said David
Sharpley, Vice President of Marketing and Alliances, Oracle
Communications. "Oracle Communications OSM allows service providers to
reduce the time, cost and risk involved in integrating their
applications - and helps ensure accurate, predictable order fulfillment
for the optimal customer experience."

Oracle Communications OSM complements Oracle's Siebel CRM functionality to provide:

* Open, standards-based Web services integration enabling automated end-to-end business processes;

*
Order transformation, decomposition, coordination and dynamic execution
of increasingly convergent communications orders, helping to reduce
errors, decrease order-delivery times and improve scalability through
automation;

*
Intelligent Change Management to inherently analyze the net effect of
order changes resulting from supplemental, cancellation or exception
processing to automatically execute the appropriate compensation steps
- enabling significantly reduced manual intervention and associated
costs;

*
Rapid, flexible application integration through intuitive run-time Web
GUI integration allowing user