1. Brand equity: People still consider BPO to be "low brow", thus making it difficult to attract the best talent.
2. Standard pre-job training: Again, due to the wide variety of the jobs, lack of general clarity on skill sets, etc, there is no standard curriculum, which could be designed and followed.
3. Benchmarks: There are hardly any benchmarks for compensation and benefits, performance or HR policies. Everyone is charting their own course.
4. Customer-companies tend to demand better results from outsourcing partners than what they could actually expect from their own departments. "When the job is being done 10,000 miles away, demands on parameters such as quality, turn around timeliness, information security, business continuity and disaster recovery, etc, are far higher than at home. So, how to be more efficient than the original?
5. Lack of focused training and certifications

Given this background, the recruiting and compensation challenges of HR departments are only understandable.

Key To success

The key to success in ramping up talent in a BPO environment is a rapid training module. The training component has to be seen as an important sub-process, requiring constant re-engineering.

Employee Benefits Provided By Majority Of the BPO Companies

• Provident Fund
• Gratuity
• Group Medic-claim Insurance Scheme
• Personal Accident Insurance Scheme
• Subsidized Food and Transportation
• Company Leased Accommodation
• Recreation, Cafeteria, ATM and Concierge facilities
• Corporate Credit Card
• Cellular Phone / Laptop
• Personal Health Care (Regular medical check-ups
• Loans
• Educational Benefits
• Performance based incentives
• Flexi-time
• Flexible Salary Benefits
• Regular Get together and other cultural programs
• Wedding Day Gift
• Employee Referral Scheme
• Paid Days Off
• Maternity Leave
• Employee Stock Option Plan

Inspite of all these benefits, t