90% customer satisfaction achieved with reduced TAT

EDIMAX Technology, achieves 90% customer satisfaction with the turnaround time (TAT) reducing to 3 days for all its product replacements. Edimax has 110 service centers spread across India to support its partners and ensure immediate & smooth servicing from Edimax. Edimax trains all its partners periodically with L1 service programs to ensure and achieve increased customer satisfaction. The increasing customer and partner satisfaction on Edimax service policy has shown improvements in the product sales and mindshare of the channel partners.

Edimax Technology provides telephonic, e-mail and remote installation support for faster servicing in case of minor issues. Edimax partners will ensure that they provide the required L1 support to all the Edimax customers in their region. In case of product replacements all partners ensure replacements to be made in 3-5 days. The 110 service centers and Authorized Service Providers (ASP) in different locations further smoothen the service and support process for customers. Customers can directly get in touch with the Edimax Technical Support team. Edimax service centers are spread across tier I, II and III cities of India.

Eric Yang, Country Manager - India at Edimax Technology said "Edimax has always believed in providing best services with shortest TAT, as we understand and want our channel partners to lead a hassle-free business. It is crucial for a channel partner to handle a customer issue and get it rectified in time and we facilitate the same with a well planned smooth process. Our national and regional distributors have helped us in building Edimax brand in right direction."

Mr Vipul Shah from Hall Mark Systems, Mumbai said, "We are happy to be associated with Edimax Technology. The service policy is beneficial and convenient for both partners as well as customers; this has helped us in taking forward the business for Edimax. The support that we receive from F1 Neoteric is incomparable."

Mr Sudhakar from Lapis Technologies, Hyderabad said, "There is a satisfactory feeling to be partners with Edimax Technology since the flow of business is growing steadily with the improved service policy regarding service and replacement in North. We as a channel partner are not only responsible for sales but also for the customer service and we believe that best services will always lead to better businesses."



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