Avaya one-X Communicator delivers rich presence, multi-protocol voice and video

Avaya Inc., a global provider of business communications applications, systems and services, announced Avaya one-X Communicator, a new flagship, unified communications client application that gives users access to a broad range of the most commonly used communications tools from a single interface.

Avaya one-X Communicator provides full telephony features, desktop video, visual voicemail, rich presence, email and instant messaging, conference bridge integration, directories and contact history. From a single application, a simple click can launch virtually any form of communication, including applications from different vendors and protocols. The new, easy-to-use interface is designed to maximize convenience and employee productivity.

Avaya one-X Communicator supports both H.323 and SIP communications protocols, enabling employees of businesses with mixed communications environments to participate in the same voice and video call or session. The multi-protocol support also allows companies to evolve to SIP at their own pace.

Avaya one-X Communicator also delivers the aggregated, rich presence information to the desktop supplied by the Avaya Intelligent Presence Server, also announced. The initial release of one-X Communicator combines telephony presence from Avaya Communication Manager with Instant Messaging presence from Microsoft Office Communications Server; future releases of Intelligent Presence will integrate additional presence sources. In addition, an Avaya one-X Communicator tab within Microsoft Office Communicator 2007 provides direct access to advanced telephony capabilities including mobility, call recording, transfer, and many more.

The Avaya one-X Communicator continues Avaya’s tradition of making video conferencing as practical and as easy as a phone call, enabling embedded desktop video to be treated with features such as transfer, forward, conference, hold and call coverage. The application drives video through Avaya Communication Manager to help preserve bandwidth and provide class of service control. Avaya Strategic AlliancePartner and DevConnect member, Polycom, provides the video processing technology that powers one-X Communicator’s point-to-point video communication. With the addition of Polycom’s multi-point conferencing unit, one-X Communicator can support several participants in the same video conferencing session.

Lalit Yadav, ITvoir Network